Scheduled sessions
Browse your agent’s open 1-hour slots and book in a couple of taps. See every upcoming and past session at a glance, and cancel anytime.
White-glove IT support — now an app Your IT expert,
Your IT expert,
one tap away.
Download SmartServe Connect and get a dedicated support agent you can message anytime, book on your schedule, or reach the instant something breaks — on Windows, Mac, iPhone, and Android.
Free to download · Windows · macOS · iOS · Android
Trusted for 30+ years · Built HIPAA-conscious · Cancel anytime
Consent granted
Alex is online
~10-min response
30+
Years keeping practices running
95%
Of issues fixed remotely
<10 min
Average response time
4.9/5
Rated by the practices we support
Endorsed IT provider of the Idaho State Dental Association
How it works
Help, in three taps.
No tickets, no phone trees, no waiting for someone to drive out. Just a real expert who already knows your setup.
01
Download & register
Install the app and your device registers itself automatically. One account covers every device you own — front-desk PC to the phone in your pocket.
02
Book, message, or go Emergency
Browse your agent’s open time slots and book in two taps, message the thread whenever a question pops up, or hit Emergency when it simply can’t wait.
03
A real expert jumps on
Your assigned agent joins by chat or video — and can securely see your screen the moment you approve. 95% of issues are fixed on the spot, no visit required.
Everything in one app
One agent. Every way to reach them.
SmartServe Connect puts scheduling, chat, video, and secure remote help behind a single login — so the right response is always a tap away.
Persistent chat
One always-on thread with your agent — message between sessions, not just during them. Your whole history stays put. No ticket numbers, ever.
Video calls
Some things are easier shown than typed. Jump face-to-face with your agent in a single tap during any active session.
Consent-first remote access
Your agent can see and fix your screen — but only after you tap Accept. A live banner shows the whole time, and one tap ends it. Windows, macOS & Android.
Device management
See every device on your account, watch its online status, and remove anything you don’t recognize in one tap. Per-device authentication built in.
Transparent billing
Save a card once and you’re set. Flat, honest pricing — no markups, no surprise labor charges, no upselling. The number’s clear before the month starts.
Emergency from any managed device
Tap for immediate help
You’re #1 in queue — an agent is accepting…
IT 911
One button. Front of the line.
When the front-desk PC dies twenty minutes before your first patient, you don’t have time for a ticket queue. Hit Emergency from any managed device and you jump straight to the front — an agent accepts and jumps on immediately, usually in under ten minutes.
- Front of the queue from any managed device
- An agent accepts and connects right away
- One active emergency at a time — so the line always means something
Security & privacy
You’re always the one in control.
Remote support earned a bad reputation — strangers, silent background access, no idea what they can see. SmartServe Connect flips that. Nothing connects until you say yes, and you can end a session or revoke a device whenever you like.
Explicit consent
An agent can’t view or control anything until you tap Accept.
Always revocable
End a session or remove a device in a single tap.
Per-device authentication
Every device signs in on its own credentials.
Encrypted & hashed
bcrypt-hashed passwords and JWT-secured connections.
Role-based access
Agents only ever see what they need to help you.
HIPAA-conscious by design
Built for dental & healthcare from day one.
Remote access active — you’re in control End
Your devices 4 registered
- Front-desk PC
- Dr. Patel’s MacBook
- Reception iPad
- Unknown device
Plans
Flat pricing. Zero surprises.
One plan covers your whole group. Chat is always free — sessions are for hands-on work. Month to month; cancel whenever you like.
Starter
For a small office getting started with managed IT.
$25 /user · mo, plus tax
Download the app - 5 managed devices per user, up to 15
- Unlimited chat support
- Scheduled service $75/hr
- Emergency service $185/hr
- Security monitoring on every device
- Consent-first remote access
Premium
For practices that can’t afford downtime. 5-device minimum.
$50 /device · mo, plus tax
Download the app - Unlimited managed devices
- 2 hrs scheduled service per device each month, then $45/hr
- Emergency service $85/hr
- Unlimited chat support
- Security monitoring on every device
- Hours pooled across your whole group
Ultimate
For groups that want service fully covered. 10-device minimum.
$100 /device · mo, plus tax
Download the app - Everything in Premium
- 5 hrs scheduled service per device each month, then $45/hr
- 1 hr emergency service per device each month, then $85/hr
- Hours pooled across your whole group
Prices are per month and exclude sales tax. Support hours are 9–5 Mountain Time on every plan.
Trusted by practices like yours
The support behind the front desk.
Three decades of keeping dental and healthcare offices running — now a download away.
“Our server went down twenty minutes before our first patient. I hit Emergency and someone was on our screen before the waiting room filled up. I’ve never had IT support move that fast.”
“I love that nobody can touch our computers unless I tap Accept. With patient records on the line, that peace of mind is worth everything.”
“One person who actually knows our setup, in one chat I can pull up on my phone. No hold music, no re-explaining. It’s like having an IT department without hiring one.”
Questions, answered.
Everything you need to know before you download.
Not at all. If you can book a calendar slot or send a text, you can use SmartServe Connect. Two taps to book, one tap to join a call, one button for emergencies — your agent handles the technical part.
No. Nobody connects until you tap Accept. A live banner shows the entire time an agent is connected, access is scoped to that one session and device, and one tap ends it instantly.
SmartServe Connect was built by a 30-year, HIPAA-focused provider. Remote access is explicit-consent only, every device signs in on its own credentials, and no agent ever sits silently in the background.
First-class apps for Windows, macOS, iPhone, and Android. Secure remote screen control works on Windows, macOS, and Android (iOS is limited by Apple’s platform rules).
Around ten minutes on average — and Emergency requests jump straight to the front of the queue. 95% of issues are resolved remotely in a single session.
Save a card once and pay a flat per-device rate. No markups, no surprise labor charges, no upselling. You only enroll the devices you want covered, and you can cancel anytime.
Get started
Your IT expert is a tap away.
Download SmartServe Connect and put 30 years of trusted, HIPAA-conscious support in your pocket — and on every device you own.
WindowsDesktop app macOSDesktop app iPhoneiOS app AndroidMobile app